PATERNALISTIC LEADERSHIP APPROACH TO ENSURE EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT AT FRONTLINE PRIVATE BANKING EMPLOYEES IN PUNJAB

Abstract

The prime objective of this research effort is to explain the phenomenon of paternalistic leadership approach to harvest employee performance. The purpose of conducting research on the banking sector is to highlight the concerns of employees related to leadership approaches that hinder performance. The research effort focuses on leadership approaches including authoritarian, benevolent, and moral leadership that predict employee voice which ultimately impacts performance. The researcher also investigated the mediation effect of employee engagement. This research effort contributes in explaining the effect of paternalistic leadership dimensions including authoritarian, benevolent and moral leadership approaches in achieving employee performance through engagement at the workplace. The study was conducted on frontline employees of private banks of South Punjab as data was collected randomly from 301 frontline employees to understand their point of view about different leadership approaches to predict behavior of employees in engagement and performance perspective. The collected data was analyzed on Smart-PLS 4 for assessing hypothesized relationships. The result of a study reported that the authoritarian leadership approach was insignificant in predicting employee engagement which further leads to enhanced performance. Benevolent and moral leadership was found to be significant in explaining employee performance through engagement. In a nutshell, the authoritarian leadership approach was reported as insignificant. However, benevolent and moral leadership were reported as significantly influential towards achieving higher employee performance through effective employee engagement. The implications, limitations and future research avenues are given at the end of this paper.