INVESTIGATING THE IMPACT OF EFFECTIVE CONFLICT MANAGEMENT ON ORGANIZATIONAL PERFORMANCE MANAGEMENT USING THE THOMAS-KILMANN CONFLICT MODE INSTRUMENT"

Abstract

One of the most broadly researched topic in the area of Organizational behavior is Conflict Management. It is crucial to study the impact of conflict management on performance management in   organizations. As in social relations anywhere specially organizations conflict is inevitable , i.e. it is bound to happen. An effective performance management is possible when conflicts within an organization are managed effectively in such a manner that it brings efficiency and productivity to the organization. As a whole conflicts are endemic to a society. Organizations consist of units that interact , each having there complete set of defined goals. Thus organizations are living systems. Organizations need to survive on clearly defined resources and they operate in a structured environment. Therefore effective conflict management can lead to effective performance management of an organization. The researcher has used Thomas Kilmann Conflict mode instrument to investigate what approach sample in the study would use to mitigate conflict and how to survive amicably in the work environment. The purpose of conducting this research is to inquire and understand how conflict management takes place in the organizations that enhances performance management. The instrument used to conduct this research is Thomas Kilman conflict mode instrument. A sample of 150 participants will be collected from various organizations. All departments will be taken into consideration when collecting the sample. This Quantitative data collected will be run on SPSS software to understand the findings.