DIGITAL GOVERNMENT AND PUBLIC POLICY TRANSFORMATION: ENHANCING TRANSPARENCY, ACCOUNTABILITY, AND SERVICE DELIVERY

Abstract

This study examined the role of digital government in transforming public policy by enhancing transparency, accountability, and service delivery. A quantitative research design was adopted, and primary data were collected from a sample of 250 respondents, including public officials, policy analysts, and citizens. A structured questionnaire based on a five-point Likert scale was used to measure key variables. Data analysis was conducted using descriptive statistics, correlation, and regression techniques. The findings revealed that digital government significantly influenced transparency (β = 0.62, p < 0.001), accountability (β = 0.58, p < 0.001), and service delivery (β = 0.65, p < 0.001). The correlation results indicated strong positive relationships between digital government and transparency (r = 0.61), accountability (r = 0.58), and service delivery (r = 0.65). The model explained 54% of the variance in public policy transformation (R² = 0.54), indicating substantial explanatory power. Descriptive results showed high mean values for digital government (M = 4.15), transparency (M = 4.08), accountability (M = 4.05), and service delivery (M = 4.12), reflecting positive perceptions among respondents. The study concluded that digital government strengthened governance systems by improving openness, institutional responsibility, and efficiency in service provision. The findings provided practical implications for policymakers to enhance governance through digital transformation and promote inclusive, transparent, and accountable public administration systems.